Protecting patient information
Since 2021, I have supported the Defense Health Agency's Cyber Operations Chief, whose portfolio protects patient information across all of its healthcare systems.
Why healthcare
Experience that carries into healthcare.
Each role on my résumé has served the Defense Health Agency, which runs the U.S. military's health system, or the Department of Veterans Affairs (VA). Patient privacy and health records have been part of my work for years. Now I am ready to bring that experience to a hospital system, health insurer, or health network.
Electronic health records
In 2020, I managed the delivery of a blood bank system interface for the VA's electronic health record rollout, and briefed milestones to VA program leadership.
The people behind every change
On VA programs (2011 to 2017, and again in 2020), I worked with VA working groups, user acceptance groups, and union labor representatives to shape how new systems work for the people who use them.
What I bring
The support senior leaders count on.
Keeping a senior executive prepared, on schedule, and well represented, in every room and every message.
Calendars and priorities
I maintain leadership calendars and the master project schedule across multiple portfolios and time zones, and keep daily priorities and commitments moving.
Writing in leadership's voice
I ghostwrite organization-wide communications for senior leaders, matching each executive's voice and intent.
Briefings and meeting materials
Agendas, presentations, briefing packages, decision packets, and minutes. I track decisions through to follow-up.
VIP visits, end to end
Protocol and precedence, invitations, seating, greeting and escort, briefing bios, and read-ahead materials.
Workflows and follow-through
I built and standardized my office's travel approval, awards nomination, and meeting scheduling workflows, and I direct tasking across teams on leadership's behalf.
Discretion and confidentiality
Five years supporting a portfolio that protects patient information. I exercise sound judgment and keep confidences.
- Advanced Microsoft Word, PowerPoint, and Excel
- Certified Scrum Master
- SAFe Scrum Master
- Lean Six Sigma Green Belt
Experience
15+ years supporting the Defense Health Agency and VA.
2021 to present
North Charleston, SC (on site at Joint Base Charleston)
Ignite Digital Services
Executive Assistant (official title: Program Integration Manager)
Defense Health Agency Cyber Operations Center
In plain EnglishThe Defense Health Agency runs the U.S. military's health system. I support the executive whose portfolio protects patient information across its healthcare systems.
Embedded executive partner to the Defense Health Agency's Cyber Operations Chief: daily priorities, commitments, internal coordination, VIP engagements, and external communications, including organization-wide messages ghostwritten in each executive's voice.
More from this role
- Act with delegated authority on leadership's behalf, directing tasking to executive assistants, developers, and technical and team leads.
- Prepare agendas and decision packets, record minutes, and track decisions for Change Control Boards (the formal committees that approve system changes), whose members include senior Navy, Defense Health Agency, and Department of Defense executives.
- Plan and run VIP briefings end to end for the senior leadership of Naval Information Warfare Center Atlantic (a Navy engineering command), and deliver the weekly program report its senior officer reviews, on time every week.
- Built and standardized the office's travel approval, awards nomination, and meeting scheduling workflows.
2020
Bracari
Project Manager, VA Electronic Health Record Modernization
In plain EnglishThe VA's program to move veterans' health care onto a new electronic health record system.
Led the definition, planning, and delivery of a blood bank system interface for the VA's electronic health record rollout, and briefed milestones to VA program leadership.
More from this role
- Oversaw interface control documents (the agreements that define how two systems connect) and deployment documentation.
- Partnered with VA working groups, user acceptance groups, and union labor representatives to define the interface's functionality and user experience.
2017 to 2020
NexGen Data Systems
Project Manager / Network Project Coordinator, Defense Health Agency
Coordinated six technical teams through a major network migration, resolving issues in real time across stakeholders.
More from this role
- Approved timesheets and leave for a 25-person team.
- Served as the Defense Health Agency program and contracts point of contact, and maintained all project records and government activity reports.
- Managed the collection and review of past-project documentation for bid proposals.
2011 to 2017
Engility Corporation
Scrum Master / Project Integration Manager, VA Benefits Management System
In plain EnglishA Scrum Master keeps a software team's planning, daily check-ins, and delivery on track. This system supports how the VA manages veterans' benefits.
Led multiple project teams as a Certified Scrum Master, running planning, standups, and testing, and liaising among customers, the program office, technical writing, and quality assurance testing.
More from this role
- Worked with VA working groups, user acceptance groups, and union labor groups to define the system's user interface, user experience, and functionality.
- Contributed across the full proposal lifecycle with a 100% win rate on proposals valued at $750M+.
- Improved on-time delivery through formal communication plans and performance metrics.
Highlights
By the numbers.
- 15+ years
- supporting Defense Health Agency and VA programs
- 100% win rate
- on proposals valued at $750M+
- 25-person team
- whose timesheets and leave I approved
- Six technical teams
- coordinated through a major network migration
- On time, every week
- the weekly program report reviewed by a Navy command's senior officer
Education & certifications
Credentials.
B.A., Psychology, Clemson University, 2005
- Certified Scrum Master (CSM)
- SAFe Scrum Master
- Lean Six Sigma Green Belt
Active security clearanceTrusted with sensitive information.
Contact
Let's talk.
I am looking for my next Executive Assistant role in commercial healthcare: a hospital system, health insurer, or health network. If you are hiring, I would love to hear from you.
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